How To Assemble A Winning Team!
Characteristics of Chaotic Teams
Rush headlong into tasks without thinking of process
Unclear objectives
Assume everyone knows the objectives
Inadequate planning
Leader's role unclear
Ideas voiced but not listened to or developed - high level of overspeaking/interrupting - tendency for selfish and undisciplined communication
Success patchy
Tend to explain away failure
Fun - for a short while
Characteristics of Formal Teams
Likely to over-react - become too formal in procedures and roles
Strong leadership often seems answer to problems of chaotic stage - leader often criticised for failure to be strong enough during chaotic stage
Formal/specific roles during formal stage (time keeper/secretary etc)
Poor flexibility
Do not make use of capabilities of members
Characteristics of Mature Teams
More flexible with procedures - can break rules without slipping back into chaos
Flexible roles - members can act according to nature of task and contribution they can make
Leader less directive
Everyone shares responsibilities
Relaxed, co-operative atmosphere
Everyone involved/contributes according to their strengths/abilities
Members understand and trust each other
Good listening - ideas listened to and developed
Members not frightened to contribute - no ridicule for failure
Synergy
1 + 1 = 3
Individuals working together in a team will produce more
than the sum of individuals working alone
Teamworking
Leaders . People who co-ordinate the activities of others, including the review process. They clarify goals and promote decision making, motivate and encourage the team to achieve, listen to members' opinions and check that they have been understood by everyone
Doers . Very action orientated, like to achieve tasks, very concerned about achieving objectives, they contribute drive and energy to the team
Thinkers . Carefully think through problems and ideas. They are typically very analytical and will usually enjoy planning and problem solving
Carers . Very interested in developing a good 'team spirit'. They are sensitive to peoples' feelings and morale, and will work to ease tensions and develop good relationships
Why - Why?
Why
did the machine stop?
because the fuse blew due to an overload
Why
was there an overload?
because the bearing lubrication was inadequate
6 sigma training
Why
was the lubrication inadequate?
Because the lubrication pump was not working properly
Why
Wasn't the lubrication pump working properly?
Because the pump axle was worn out
Why
Was it worn out?
Because sludge got in
By repeating 'why' five times, it is possible to identify the root cause of the problem, and hence the real solution attaching a strainer to the lubrication pump. Not doing this could have resulted with simply replacing the fuse
5W's and 1H
Problem Solving: -
Who is having the problem?
Why are you doing things this way?
Where is the problem happening?
What is going wrong?
When is the problem occurring?
How is it happening this way?
Planning: -
Who is going to do what?
Why is that necessary?
Where do you start?
What do you have to achieve?
When do you need to be finished?
How can you achieve the objective?
Individual Feedback
Giving Feedback
Remember the purpose
Make sure the receiver is ready to
receive your feedback
Be specific
Focus on the positive aspects of
behaviour
Give the receiver a chance to consider
and respond
Do not overload
Individual Feedback
Receiving Feedback
Make sure you are ready to listen
Remember that the feedback is to help you learn and develop
Use paraphrasing to make sure you have understood
After each piece of feedback consider what you have heard
Thank the sender
Characteristics of Effective Teams
Team Members:
Communicate openly and frankly with each other, both giving and receiving feedback
Can complete and co-operate at appropriate times
Are committed to quality and achieving goals
Support other team members and the team itself share responsibility for solving problems and making decisions
Support the team leader
The Team
Sees conflict as healthy and necessary in a climate of trust, openness and understanding
Is concerned about its own development
Has a friendly, good natured atmosphere
Is exciting to work with!
|